Covid-19 – Business update
A letter of reassurance to our customers
Together, we are facing a truly unprecedented situation. The global coronavirus pandemic is affecting all of our families, our businesses, our communities, and our way of life. During this time, I wanted to reach out and update you on how we’re approaching the situation at Sure.
First and foremost, our hearts go out to anyone who’s been impacted by the virus, either directly or indirectly. Our thoughts are especially with those who are sick, to whom we extend our heartfelt wishes for a full recovery. And we’re truly inspired by the selfless healthcare workers around the world who are on the front lines working tirelessly to care for people in need.
Second, at Sure, we’re focused on the health and safety of our employees, families and communities, but want to inform you that in agreement with our employees, we are open for business.
We have put the follow measures in place:
Continually monitoring, observing and communicating general health measures
We have a rolling programme of communication to all our employees through email, office posters and communications-cascade, to observe the enhanced public health measures at all times and keep all employees safe and aware.
Hygiene
Hand sanitising stations have been established throughout the business, and extra soap has been placed in washrooms. Staff are being reminded throughout the day to:
‒ Regularly wash hands with soap and warm water for the time it takes to sing happy birthday twice.
‒ Carry a tissue at all times. Catch coughs and sneezes in a tissue and throw the tissue in the bin (Catch It. Bin It. Kill It)
– All of our offices have anti-bacterial gel and hand wash available
– All workers to use anti-bacterial wipes on keyboard, mouse, desk and chair arms
‒ Avoid touching your face
‒ Avoid physical contact
We will also be updating and reviewing new information provided by the government and WHO (World Health Organisation).
Production
We have implemented remote working for certain teams to limit contact. 90% of all teams have access to remote working. All management, Email, MIS, CRM, sales and invoicing systems are cloud based and can be accessed remotely. The phone line is internet based and all employees have access to the system via an app on mobile devices. The below plans are currently operational:
- Finance – are remote working.
- Account management – We have implemented ‘social distancing’ where possible by moving desks away from each other to increase the space between workstations, but we can move to remote working if required. Will continually review the situation and staff concerns.
- Production – We operate split shifts and teams for each press. Each shift/team does not have contact with the other. These will not be rotated.
- Sales – are working remotely.
- Site visits – All factory visits and field sales appointments have been postponed or cancelled, where appropriate, and replaced with video/conference calls.
If you have any concerns regarding any work you place with us, please do get in touch and we’ll be pleased to reassure you.
We’re here to help in any way we can
Kind regards
Bradley Jones
CEO/Founder
